Policies

Billing:

Most residential customers are billed quarterly at the beginning of each quarter.

Commercial accounts are billed monthly. All accounts are payable upon receipt as stated

on the invoice or post card. If the account is not paid by the end of the billing month

you will receive a reminder card, after which your service will be suspended until the

account is paid in full. A return cart fee will be assessed to return a pulled cart and

restart suspended service. Unpaid charges of a certain age are automatically referred to

the Credit Bureau for collection action. We offer online payment options as well as auto

payments.

Cancellations:

The customer is responsible for the full quarter charge unless Kruckeberg Services has

received a phone call or letter cancelling the service prior to the start of the next billing

cycle.

Credit:

If you will be out of town or do not have trash to put out you may receive a credit on

your account for that week or weeks if you call the office the week prior. For an

extended absence, just call the office to suspend your service until you return.

Extra Trash:

We are happy to pick up your occasional extra trash. Extra trash pick up will be assessed

$2 per 30 gal. bag, with furniture or other miscellaneous items priced on an individual

basis. Small charges may be added to your bill. Larger amounts must be paid at pickup.

Call our office at (507) 216-8080 to set up pickup.